Guest Experience Consultant

Hope’s Global Getaways; Baytown (TX); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Travel discounts

Industry benefits

Performance incentives

Professional development

Job summary

Hope’s Global Getaways is expanding its remote guest experience team. As a Guest Experience Consultant, you will help clients plan memorable vacations by researching options, coordinating services, and providing clear, friendly support throughout the process.

Ideal candidates enjoy working with people, stay organized, and can manage multiple requests. Training is provided, prior travel industry experience is not required, and ongoing mentorship helps you grow in a flexible, fully remote role.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, guest-focused approach.
• Strong organization and attention to detail.
• Comfortable researching and comparing options online.
• Ability to manage multiple client requests and follow-up items.
• Self-motivated and able to work independently.

Responsibilities

• Learn client destinations, travel dates, budget, interests, and requests.
• Research resorts, hotels, cruises, and vacation packages.
• Coordinate selected services through supplier resources.
• Keep confirmations and itineraries organized.
• Provide updates, answer routine questions; handle changes.
• Maintain accurate client records and supplier knowledge.

Skills

Communication

Customer-focused

Organization

Research skills

Time management

Independent work

Proactive learning

Internet navigation

Reliability

Tools

Supplier platforms

Job description

Summary Overview

We are seeking friendly, organized individuals to join our remote team as Guest Experience Consultants. In this role, you will help clients plan enjoyable vacation experiences by researching suitable options, coordinating requested services, and providing clear support throughout the process.

This opportunity is well suited for individuals who enjoy working with people, staying organized, and creating a positive customer experience. Previous travel-industry experience is not required. Training and ongoing support are provided.

Responsibilities

• Learn about each client's preferred destinations, travel dates, budget, interests, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review available options and coordinate selected services through approved supplier resources.
• Keep confirmations, reservation details, schedules, and itinerary information organized.
• Provide updates, answer routine questions, follow up on pending items, and assist with standard changes or requests.
• Maintain accurate client records while continuing to build destination and supplier knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and guest-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Ability to manage multiple client requests and follow-up items
• Strong time-management and communication skills
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region