Customer Experience Representative

Rentokil Initial; New Jersey; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

You are paid during your training!

Great benefits - Medical, Dental, and

RRSP program up to 3.5%

Paid sick and vacation days

Short and long-term disability

Life Insurance

Competitive compensation

Job summary

Rentokil Terminix is seeking a Customer Experience Representative to maintain strong customer relationships and process orders. You will handle phone calls, emails, and web forms with speed and professionalism, while coordinating with technicians and management to ensure top service.

The role emphasizes persuasive communication, empathy, and a proactive sales mindset. The position offers training, competitive benefits, and opportunities for growth in a fast-paced service environment.

Qualifications

• Minimum one year in a Call Centre handling calls and emails.
• Proficiency with Microsoft Office, Outlook and related software.
• Fluent in English; French is an asset.
• Strong communication, empathy and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email and web forms.
• Enter and process orders for new and existing customers.
• Investigate issues and resolve complaints promptly.
• Update and manage customer databases accurately.
• Promote Rentokil Terminix products and services.
• Coordinate with field technicians and management to service customers.
• Maintain professional demeanor and positive attitude in a fast-paced environment.
• Adhere to training, processes and quality standards.

Skills

Call Center

Customer Service

Bilingual English/French

MS Office

Excellent communication

Empathy

Phone etiquette

Team player

Organization

Independent work

Education

High school diploma – College preferred

Tools

Microsoft Office

Outlook

Job description

Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support,permanent residency support, or assistance with work permit renewals.

Target Specialty Products (TSP) is a leading North American distributor of turfgrass & landscape maintenance products. We service both the private & public sectors of golf course maintenance, lawn care and sports turf maintenance from warehouses strategically located in BC, AB, ON and QC. We have 15 technical sales reps providing Canada-wide consultation & solution-sales of nutrition, turf chemistry, seed, and specialty product. In total TSP has 80+ turf sales reps across Canada & USA from 40+ conveniently located branch locations. TSP is headquartered in Santa Fe Springs, California which also services Forestry.

Address:Burlington, ON

Salary: $18-$21/Hr.

Work hours: 8 am - 5 pm EST

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

Receiving and placing customer service telephone calls, completing web forms and responding to emails

Entering and processing orders for new and existing customers

Investigating issues and resolving customer complaints

Updating and managing customer databases

Actively promoting Terminix products and services

Monitoring the route and status of field technicians to coordinate and prioritize their schedule

Relaying work orders, messages, and information to and from technicians and field management

Constantly improving results by adhering to a philosophy of service excellence, and following business processes

Providing an outstanding customer experience to all customers

Available to work as required based on customer needs

Performing other duties

Persuasive communication skills and lots of personality!

Sales oriented, has the ability to identify sales opportunities within a service environment

Energetic, positive and self motivated

Naturally empathetic, with the ability to build a strong rapport

Excellent communication skills - both verbal and written

Professional demeanor, stellar phone etiquette

Able to perform successfully in a high paced, results-oriented environment

Ability to build relationships and communicate with a broad range of people

Well organized, energetic and reliable

Ability to work independently in a busy environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

At least one year’s experience in a Call Centre role answering phone calls and emails

Proficient with Microsoft Office, Outlook and other applicable computer programs

Bilingual English/French an asset

High school diploma – College preferred

Will have to undergo a criminal background check

Will be required to wear a headset, input data and sit for long periods of time

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.