Customer Experience Representative

Rentokil Initial; Concord (NH); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Great benefits - Medical, Dental, and 

Job summary

Rentokil-Terminix Canada is seeking an experienced Customer Experience Representative to join our fast-paced team onsite at Saint John's. The role focuses on delivering outstanding service while handling inquiries, processing orders, and coordinating with field technicians.

You'll build strong customer relationships, promote Terminix services, and contribute to a smooth, responsive customer journey. Strong communications and bilingual English/French are assets; a high school diploma is expected.

Qualifications

• Experience in customer service or call center roles.
• Excellent written and verbal communication.
• Ability to build rapport with a wide range of customers.

Responsibilities

• Maintain strong customer relationships by handling questions and concerns with speed and professionalism.
• Receive and make customer service calls, complete web forms and respond to emails.
• Enter and process orders for new and existing customers.
• Investigate issues and resolve customer complaints.
• Update and manage customer databases.
• Promote Rentokil Terminix products and services.
• Coordinate with field technicians and management to prioritize schedules.
• Provide outstanding customer experience and support.

Skills

Customer service

Call center

Bilingual English/French

Education

High school diploma/College preferred

Tools

Microsoft Office

Outlook

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Saint John's office.

Address: 99 Locke St, Concord, ON L4K 3Z9

Salary: $43,000 - $45,750 annually

Work hours: 8 am - 5 pm EST

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

Receiving and placing customer service telephone calls, completing web forms and responding to emails

Entering and processing orders for new and existing customers

Investigating issues and resolving customer complaints

Updating and managing customer databases

Actively promoting Terminix products and services

Monitoring the route and status of field technicians to coordinate and prioritize their schedule

Relaying work orders, messages, and information to and from technicians and field management

Constantly improving results by adhering to a philosophy of service excellence, and following business processes

Providing an outstanding customer experience to all customers

Available to work as required based on customer needs

Performing other duties

Persuasive communication skills and lots of personality!

Sales oriented, has the ability to identify sales opportunities within a service environment

Energetic, positive and self motivated

Naturally empathetic, with the ability to build a strong rapport

Excellent communication skills - both verbal and written

Professional demeanor, stellar phone etiquette

Able to perform successfully in a high paced, results-oriented environment

Ability to build relationships and communicate with a broad range of people

Well organized, energetic and reliable

Ability to work independently in a busy environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

At least one year’s experience in a Call Centre role answering phone calls and emails

Proficient with Microsoft Office, Outlook and other applicable computer programs

Bilingual English/French an asset

High school diploma – College preferred

Will have to undergo a criminal background check

Will be required to wear a headset, input data and sit for long periods of time

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.