Customer Experience Representative

Enterprise Rent-A-Car; Daytona Beach (FL); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Employee car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Rent-A-Car at Daytona Beach Airport is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, offer upgrades and services, and handle calls and reservations. This full-time role includes a competitive hourly wage with a monthly bonus program and benefits.

Shifts run 4pm-12am Wed-Sun with Mon/Tue off, and full-time holidays. Requires 18+, HS diploma, 2 years customer service or sales, basic PC skills, and a valid license; location is Daytona

Qualifications

• Must be 18 years or older.
• Minimum 2 years of customer service or sales experience in retail, guest services or administrative support.
• Basic PC skills and Microsoft Office proficiency required.
• Valid driver's license with limited moving violations in past 3 years.
• English reading/writing/speaking required.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features, and services clearly.
• Offer protection products, upgrades, and additional equipment when appropriate.
• Provide directions and local information to customers and associates.
• Handle reservations, rate quotes, and general inquiries via phone and email.
• Assist with vehicle return inspections and communicate maintenance needs.

Skills

Customer service

Sales experience

English proficiency

Team communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Daytona Beach Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $18.00 / hr ($18.50 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticiated yearly target of $37,400 / year - $47,000 / year

This position is located at the Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:Apart from religious observation, interested candidates must be able to work the following full-time (40 hour/week) shift schedule, including holidays:

• Shift: Wednesday - Sunday: 4pm-12am, Mon/Tue: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work at the Daytona Beach Airport
• Must be willing to accept pay of $18.00 / hour ($18.50 / hour after 4pm) plus monthly customer service bonus incentives
• Apart from religious observation, must be able to work the following full-time (40 hour/week) shift schedule, including holidays:
• Shift: Wednesday - Sunday: 4pm-12am, Mon/Tue: OFF

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.