Customer Experience Representative

Select Blinds LLC; Chandler (AZ); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Paid holidays

Job summary

Select Blinds LLC in Chandler, Arizona is looking for a customer service representative. The role involves understanding customer needs, resolving issues, and guiding customers through their purchasing journey. Starting pay is $17 per hour, increasing to $18 per hour plus commission after training.

The position requires strong communication skills, a friendly demeanor, and a passion for design. Applicants should be self-starters with previous customer service experience preferred.

Qualifications

• Previous customer service/sales experience preferred.
• Ability to type 40 words per minute.
• Demonstrated skills in project management.

Responsibilities

• Understand customer needs and provide appropriate solutions.
• Resolve complex customer issues with attention to detail.
• Handle calls, emails, and chats from customers.

Skills

Customer service experience

Microsoft Applications

Typing speed (40 wpm)

Fractions and measurements

Strong communication skills

Interest in design and home décor

Project management skills

Job description

Ideal Candidate

• Uses strategic probing questions to fully understand the needs of your customer
• Ability to use and understand different sets of tools to provide the most appropriate solutions
• Enhance each customer experience by offering multiple samples and products, and guiding the customer through their purchasing journey
• Consistently display attention to detail while helping resolve complex customer issues
• Make sure to prioritize accuracy and the importance of measuring, so every customer has a product that will fit the first time
• Confidently handle calls (inbound and outbound), and answer customers via emails, chats, and text messages
• Go the extra mile every time to surprise and delight customers with your brilliant solutions

Skills / Requirements

• Previous customer service/sales experience - either via phone or in-person is preferred but not required
• Basic knowledge of Microsoft Applications (Microsoft Excel, Outlook, Teams, Word)
• Able to type 40 words per minute
• Ability to work with fractions and measurements
• Positive and friendly demeanor toward every customer and colleague
• Strong communication skills (verbal and written)
• Awareness of and interest in the design, and home décor
• An obsession with creating an elevated client experience
• Demonstrated skills in project management
• Self-starter, quick learner, and team player

Pay

• $17/hour to start for training
• $18/hour + commission after the four-week training period
• Paid holidays

Shift / Hours

• First 4 weeks (during training) you will work 7:30 AM to 4:00 PM (Monday-Friday) (PST)
• Our hours of operation are 6:00 AM to 5:30 PM (PST)
• One weekend day is required (either Saturday or Sunday)