Customer Experience Representative

Ingersoll-Rand; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision plans

401(k) plan

Paid time off

Employee stock grant

Life insurance

Job summary

The Customer Experience Representative at Ingersoll Rand in Austin, TX provides frontline support to customers, prepares quotes and purchase orders, and resolves inquiries with accuracy and courtesy. The role requires bilingual Spanish/English and at least 2 years in customer service.

You will handle account updates, product information, and occasional technical questions by phone and email, aiming to strengthen relationships and promote service offerings while ensuring flawless service delivery.

Qualifications

• Bilingual Spanish/English required and critical qualification.
• 2+ years in customer service.
• High school diploma required.

Responsibilities

• Respond to customer inquiries and resolve complaints via phone, email, and other channels.
• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.
• Verify, update, and maintain customer account information with attention to detail.
• Provide information on products, services, warranties, and terms of sale.
• Assist customers with technical products and troubleshooting, offering solutions.
• Communicate offers and promotions, and support sales of products and services.
• Handle account related requests, including changes, upgrades, and policy updates.
• Collaborate with the Customer Service Supervisor to ensure effective service delivery.

Skills

Bilingual Spanish/English

Customer service experience

Multitasking

Communication

Education

High school diploma

Tools

Salesforce or similar CRM

Microsoft Office/Teams

Job description

Home > Customer Experience Representative

Customer Experience Representative

BH Job ID: 4451

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Customer Service Representative
Bilingual Spanish/English (REQUIRED and critical qualification)

Location: Austin, TX

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Customer Service Representative serves as a vital connection between our customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. In this role, you will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs.

You will also engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions. Customer Service Representatives assist customers with technical products both by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications.

Responsibilities

• Respond to customer inquiries and resolve complaints through phone, email, and other communication channels.


• Prepare accurate quotes and process orders, exchanges, refunds, and cancellations.


• Verify, update, and maintain customer account information with attention to detail.


• Provide information on products, services, warranties, and terms of sale.


• Assist customers with technical products and troubleshooting, offering appropriate solutions.


• Communicate offers and promotions, and support sales of products and services.


• Handle account related requests, including changes, upgrades, and policy updates.


• Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery.

Requirements

• High school diploma required


• Bilingual Spanish/English (REQUIRED and critical qualification)


• 2+ years' experience in customer service.

Preferences

• 2+ years B2B customer service experience


• Experience in manufacturing, warehouse, or industrial environments


• CRM experience (Salesforce or similar)


• Microsoft Office / Teams proficiency


• Some college education preferred


• Familiarity with safety specification resources or regulated product environments

Travel & Work Arrangements/Requirements

• Fullyon-site, 8am-5pm Monday through Friday

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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