Customer Experience Representative

Ingersoll Rand; Austin (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Ingersoll Rand in Austin, TX seeks a Customer Service Representative to prepare precise quotes and purchase orders, assist customers by phone and email, and navigate technical specs with care.

The role requires strong communication, multitasking, and problem-solving skills, with a focus on accuracy and customer satisfaction at a fast-pace site.

Qualifications

• High School Diploma required; 2+ years in product or customer service role preferred.
• Bachelor’s degree in business, marketing or technical field preferred.

Responsibilities

• Handle complaints about products or services and refer to the right person while staying professional.
• Develop and maintain relationships with recurring clients to earn trust and loyalty.
• Work in a fast-paced environment with high volumes of calls and emails, staying organized.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High School Diploma

Bachelor’s degree in business, marketing, or technical related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Customer Service Representative

Location:Austin, TX

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We have an opportunity available for a Customer Service Representative. Customer service representatives are responsible for preparing precise and accurate quotes and purchase orders with careful attention to detail.They assist customers through complex sampling methods, procedures, and equipment via email and over the phone.Representatives are expected to multitask and provide courteous customer service while navigating technical terminology and safety specification resources.

Responsibilities

• Handle complaints about the institution’s products, services or policies and referthem to the appropriate person while maintaining a professional and courteous demeanor.
• Develop and maintain relationships with recurring clients, earning their trust and loyalty.
• Operate in a fast-paced environment with high volume of phone calls and emails. This includes multitasking, tracking, time management, and organization.
• Communicate clearly and professionally (phone, email,etc.), while adapting to different kinds of customers across varying industries.
• Work with invoices, payments, credits, and test results while ensuring the highest level of detail and accuracy.

Requirements

• High School Diploma
• 2+ years of experience with product/ customer service

Core Competencies

• Ability to use Microsoft Word, Excel, and Power Point.
• Provide First Class Customer Service & Support by e-mail and phone.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
• Ability to handle multiple tasks in an efficient and professional manner, detail oriented.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required.

Preferences

• Bachelor’s degree in business, marketing, or technical related field is preferred.

Travel & Work Arrangements/Requirements

This position will bebased at our site in Austin, TXwith minimal anticipated travel.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits packageis designedto empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.