Lease Operations & Customer Support Specialist

Westlake Services, LLC; California (MO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

Sick days

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Employee Stock Ownership Plan

Job summary

Midway Car Rental in Los Angeles is seeking an experienced administrative specialist to join our team. You will handle customer inquiries by phone and email, assist with registration, title, insurance, and payments, and prepare files for underwriting and funding to senior management.

The ideal candidate has a 4-year bachelor's degree preference, at least 1 year in customer service and administrative experience, and strong attention to detail with proficiency in Microsoft Office.

Qualifications

• Strong analytical and organizational skills with attention to detail.
• High multi-tasking skills.
• Ability to thrive under pressure and in a fast-paced work environment.
• Ability to communicate (written and verbal) in a professional manner.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)

Responsibilities

• Answering customer phone calls and emails
• Work with customers to ensure compliance with registration, title, insurance, payments.
• Prepare and package customer files for final underwriting/funding to senior management
• Credit reporting
• Preparing lease contracts
• Analyzing auto industry trends that affect future residual values
• Review status, compliance and performance of leases and follow up accordingly
• Researching lease issues and customer queries Maintain and update leasing platforms
• Handling logistics on lease returns and repossessed vehicles
• Complete special projects or duties as requested
• Research and prepare documents for our legal team

Skills

Analytical skills

Organizational skills

Multi-tasking

Written & verbal communication

Microsoft Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Midway Car Rental in Los Angeles is seeking an experienced administrative specialist to join our team. You will handle customer inquiries by phone and email, assist with registration, title, insurance, and payments, and prepare files for underwriting and funding to senior management.

The ideal candidate has a 4-year bachelor's degree preference, at least 1 year in customer service and administrative experience, and strong attention to detail with proficiency in Microsoft Office.