Customer Experience & Quotes Specialist

Nixon Power Services; New Orleans (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

Nixon Power Services in New Orleans is seeking a Customer Support Advisor to manage daily quoting activity for the assigned territory and technician team. You will review leads, generate quotes, track approvals, and coordinate with customers.

This position ensures premium service and a superior customer experience. Ideal candidates have 3-5 years in generator service, strong MS Office skills, and the ability to read drawings.

Qualifications

• 3-5 years of generator service experience required.
• Experience with heavy equipment, diesel engines, parts and service preferred.
• Proficient in Microsoft Office Suite.
• Ability to read, understand, and interpret drawings, schematics, and wiring diagrams.
• Ability to communicate at all levels of the business.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
• Develop and maintain strong relationships with internal and external customers.
• Strong ability to persuade, motivate, and influence others.
• Strong math and analytical skills including ability to calculate discounts and percentages.

Responsibilities

• Promptly respond to customer inquiries and provide quotes within expected timelines.
• Identify, validate, and price needed parts to quote work.
• Partner with technicians and Operational Leaders, as needed, to ensure accuracy of quotes.
• Review and follow up daily on quoted work and track sales progress through assigned system.
• Respond promptly and courteously to all customer calls and emails regarding requests for additional work.
• Once POs are received from the customer(s), open service calls, and source quoted parts.
• Work with vendors and local parts’ team to track parts’ receipts.
• Communicate with customers, as needed, from opportunity receipt to technician scheduling.
• Assist service coordinators in communicating expectations, planning, and aligning quoted work appropriately.
• Work closely with respective Operations team to ensure customer expectations are met.
• May act as an internal project manager on larger scale jobs to ensure profitability and customer satisfaction, as directed.
• Identify and qualify quotes that may require additional incentive or value add.
• Work with vendors to find solutions that reduce the cost of goods related to inventory and purchased materials.
• Assist parts department with extending opportunity to all parts sales.
• Actively participate in Safety initiatives.
• All other duties as assigned.

Skills

Generator service experience

Microsoft Office

Read drawings

Communication skills

Time management

Customer relationships

Analytical/math skills

Persuasion skills

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Nixon Power Services in New Orleans is seeking a Customer Support Advisor to manage daily quoting activity for the assigned territory and technician team. You will review leads, generate quotes, track approvals, and coordinate with customers.

This position ensures premium service and a superior customer experience. Ideal candidates have 3-5 years in generator service, strong MS Office skills, and the ability to read drawings.