Generator Service Operations Lead

Nixon Power Services; Louisville (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Nixon Power Services seeks a skilled technical support leader to mentor technicians, coordinate safety training, and manage warranty work orders across the Louisville service center. The role emphasizes hands-on generator service training and cross-team collaboration.

Ideal candidates hold a Technical School Certificate and Kohler certifications with 8+ years of experience, and are prepared for up to 30% travel to support field operations.

Qualifications

• Technical School Certificate required.
• Kohler certifications preferred; 8+ years of relevant experience.
• Willingness to travel up to 30%.

Responsibilities

• Assist management with service center operations including scheduling and invoicing.
• Provide technical training and mentorship for technicians.
• Coordinate safety training and ensure PPE usage.
• Handle warranty work orders and claim administration.
• Deliver classroom or hands-on generator service training.
• Collaborate with switchgear and Kohler on product issues.
• Develop technical training programs with EHS and Technician Development Manager.
• Maintain the service center library of technical docs.

Skills

Lead Technician duties

Switchgear operations

MS Office

Communication skills

Customer service

Organization

Time management

Education

Technical School Certificate

Technical School Certificate (preferred)

Job description

Nixon Power Services seeks a skilled technical support leader to mentor technicians, coordinate safety training, and manage warranty work orders across the Louisville service center. The role emphasizes hands-on generator service training and cross-team collaboration.

Ideal candidates hold a Technical School Certificate and Kohler certifications with 8+ years of experience, and are prepared for up to 30% travel to support field operations.