Customer Experience & Quotes Specialist

Mazzella; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental

Vision

401(k) with company match

Life insurance

Disability insurance

Teledoc

Job summary

The Mazzella Lifting Center is seeking a Customer Service Representative to be the primary internal customer-facing contact. You will handle calls, web requests, quotes, sales orders, counter sales, and coordination with technicians and suppliers.

Responsibilities include managing CRM and ERP data, delivering timely price quotes, tracking orders, and supporting the Service Supervisors with scheduling. Strong communication and multi-tasking are essential.

Qualifications

• At least 2 years’ experience in customer service or related customer facing position strongly preferred.
• Experience with CRM and case management systems preferred.
• Experience with ERP software preferred.
• Experience with Netsuite or Oracle a plus.

Responsibilities

• Answer incoming phone calls, counter sales, and manage daily electronic requests.
• Provide superior customer service to increase customer attraction and retention.
• Offer timely responses to price quotes, order inquiries, adjustments, returns and cancellations.
• Nurture customer relationships to ensure proper support.
• Utilize CRM to maintain complete call records and valid customer information.
• Coordinate delivery times with production to meet customer expectations.
• Prepare quotes and assist with service quotes for repair.
• Support service technicians with parts and component identification.
• Follow up on active repair quotes and document progress.
• Assist Service Supervisor with planning and scheduling work as required.

Skills

Communication skills

Attention to detail

Multitasking

Self-motivation

Education

High school diploma or GED preferred

Tools

CRM system

ERP Software

Netsuite

Oracle

Job description

The Mazzella Lifting Center is seeking a Customer Service Representative to be the primary internal customer-facing contact. You will handle calls, web requests, quotes, sales orders, counter sales, and coordination with technicians and suppliers.

Responsibilities include managing CRM and ERP data, delivering timely price quotes, tracking orders, and supporting the Service Supervisors with scheduling. Strong communication and multi-tasking are essential.