Customer Experience Projects Intern

IMG Academy; Bradenton (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

401k matching

Wellbeing program

Gym discount

Job summary

IMG Academy in Bradenton, FL seeks a Customer Experience Intern to support planning, coordination, and execution of cross-functional initiatives that enhance student-athlete and family experiences. You will assist with project timelines, workshops, and feedback analysis while taking ownership of smaller projects; you'll work with multiple teams to deliver practical improvements on campus and during events.

This role offers hands-on experience in operations, customer journey mapping, and

Qualifications

• Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication with strong attention to detail.
• Ability to collaborate across departments while independently managing tasks and smaller projects.
• Proactive, resourceful, and willing to take initiative to support team goals.
• Strong analytical skills to identify trends and translate data into actionable insights.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Adaptability and willingness to learn in a fast-paced, collaborative environment.
• Interest in customer experience, sports, education, or hospitality.

Responsibilities

• Support the planning, coordination, and execution of cross-functional customer experience initiatives.
• Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.
• Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.
• Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.
• Review student-athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.
• Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.
• Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.
• Coordinate onboarding and customer-facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.
• Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Skills

Organization

Time management

Communication

Collaboration

Education

Business Administration / Sports Management

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

IMG Academy in Bradenton, FL seeks a Customer Experience Intern to support planning, coordination, and execution of cross-functional initiatives that enhance student-athlete and family experiences. You will assist with project timelines, workshops, and feedback analysis while taking ownership of smaller projects; you'll work with multiple teams to deliver practical improvements on campus and during events.

This role offers hands-on experience in operations, customer journey mapping, and