Customer Experience Pro – Tile & Design

Virginia Tile Company, LLC; Elk Grove Village (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical plan options

Dental and vision coverage

Life, short-term and long-term-disabil

Pet insurance

Employee discounts

401(k) plan

Paid time off

Job summary

Virginia Tile Company, LLC in Elk Grove Village seeks a Customer Experience Representative to support contractors, designers, retailers, and homeowners with product guidance, quotes, orders, and seamless processing.

You will maintain customer records, handle deliveries and returns, identify upsell opportunities, and resolve issues quickly, contributing to a collaborative, customer‑focused culture.

Qualifications

• High school diploma or GED required.
• 2-3 years of experience in customer service, inside sales, or telesales.
• Familiarity with wholesale or retail sales principles and customer interaction best practices.
• Strong Microsoft Office skills, especially Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to interpret technical documents and explain product features clearly.
• Confident problem-solver with great attention to detail.
• Highly organized, self-motivated, and capable of multitasking.
• Proven ability to build long-term customer relationships.
• Experience in a design, flooring, or tile-related industry is a plus.

Responsibilities

• Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions (quotes, pricing, literature, samples).
• Process customer orders, arrange deliveries, and handle returns.
• Maintain and update customer account details and order records.
• Identify and promote upsell opportunities based on customer needs.
• Answer inquiries about warranties, terms of sale, promotions, and product availability.
• Engage in technical discussions to ensure the right solutions are provided.
• Address and resolve customer concerns or complaints quickly and professionally.
• Coordinate with the outside sales team to support broader customer relationships.
• Gather and relay customer feedback to improve services, products, and digital experiences.
• Continuously seek ways to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Sales principles

Organization

Multitasking

Relationship building

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Virginia Tile Company, LLC in Elk Grove Village seeks a Customer Experience Representative to support contractors, designers, retailers, and homeowners with product guidance, quotes, orders, and seamless processing.

You will maintain customer records, handle deliveries and returns, identify upsell opportunities, and resolve issues quickly, contributing to a collaborative, customer‑focused culture.