Tile Customer Experience Specialist

Virginia Tile Company; Kansas City (KS); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical plan options (PPO & HSA)

Dental coverage

Vision coverage

Life and disability insurance

401(k) with company match

Paid time off and holidays

Job summary

Virginia Tile Company is seeking a Customer Experience Representative to deliver knowledgeable support, guide product choices, and ensure smooth order handling. You will interact with contractors, designers, retailers, and homeowners to optimize the customer journey.

Applicants should have 2–3 years in customer service or related fields, strong Excel/Word/Outlook skills, and a proven ability to build lasting customer relationships.

Qualifications

• 2-3 years in customer service, inside sales, or telesales.
• Familiar with wholesale/retail sales principles and customer interaction.
• Excellent verbal and written communication; able to explain technical features clearly.

Responsibilities

• Understand customer needs and recommend tailored product solutions.
• Provide quotes, literature, samples, and technical information.
• Process orders, arrange deliveries, and handle returns.
• Maintain customer accounts and order records.
• Identify upsell opportunities based on customer needs.

Skills

Customer service

MS Office

Verbal & written communication

Technical document interpretation

Attention to detail

Relationship building

Multitasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Virginia Tile Company is seeking a Customer Experience Representative to deliver knowledgeable support, guide product choices, and ensure smooth order handling. You will interact with contractors, designers, retailers, and homeowners to optimize the customer journey.

Applicants should have 2–3 years in customer service or related fields, strong Excel/Word/Outlook skills, and a proven ability to build lasting customer relationships.