Customer Experience Representative

Virginia Tile Company, LLC; Kansas City (KS); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical plan options (PPO & HSA)

Dental coverage

Vision coverage

Life and disability insurance

401(k) with company match

Paid time off and holidays

Job summary

Virginia Tile Company is seeking a Customer Experience Representative to deliver knowledgeable support, guide product choices, and ensure smooth order handling. You will interact with contractors, designers, retailers, and homeowners to optimize the customer journey.

Applicants should have 2–3 years in customer service or related fields, strong Excel/Word/Outlook skills, and a proven ability to build lasting customer relationships.

Qualifications

• 2-3 years in customer service, inside sales, or telesales.
• Familiar with wholesale/retail sales principles and customer interaction.
• Excellent verbal and written communication; able to explain technical features clearly.

Responsibilities

• Understand customer needs and recommend tailored product solutions.
• Provide quotes, literature, samples, and technical information.
• Process orders, arrange deliveries, and handle returns.
• Maintain customer accounts and order records.
• Identify upsell opportunities based on customer needs.

Skills

Customer service

MS Office

Verbal & written communication

Technical document interpretation

Attention to detail

Relationship building

Multitasking

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Virginia Tile Company - Where Creativity, Growth, and Customer Care Thrive

About Us

Virginia Tile Company is a leading wholesale distributor of premium tile products for residential and commercial applications. In select regions, we also offer resilient flooring and woodworking solutions. Established in 1928, we proudly serve 14 states-and we're still growing strong.

At Virginia Tile, we believe in 'Design That Shapes Living' and in building a culture centered on collaboration, innovation, and outstanding customer service.
?? Learn more: virginiatile.com

Position Summary

As a Customer Experience Representative, you will be a key part of our customer experience team, providing knowledgeable support, expert product guidance, and seamless order processing. You'll interact with contractors, designers, retailers, and homeowners to ensure each customer has the best experience possible.

Key Responsibilities

• Understand customer needs through conversations, specs, or drawings, and recommend tailored product solutions
• Provide quotes, pricing, literature, samples, and technical product information
• Process customer orders, arrange deliveries, and handle returns
• Maintain and update customer account details and order records
• Identify and promote upsell opportunities based on customer needs
• Answer inquiries about warranties, terms of sale, promotions, and product availability
• Engage in technical discussions to ensure the right solutions are provided
• Address and resolve customer concerns or complaints quickly and professionally
• Coordinate with the outside sales team to support broader customer relationships
• Gather and relay customer feedback to improve services, products, and digital experiences
• Continuously seek ways to improve processes and enhance the customer experience
• Perform other duties as assigned

What You Bring

• High school diploma or GED required
• 2-3 years of experience in customer service, inside sales, or telesales
• Familiarity with wholesale or retail sales principles and customer interaction best practices
• Strong Microsoft Office skills, especially Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Ability to interpret technical documents and explain product features clearly
• Confident problem-solver with great attention to detail
• Highly organized, self-motivated, and capable of multitasking
• Proven ability to build long-term customer relationships
• Experience in a design, flooring, or tile-related industry is a plus

Why You'll Love It Here

• Multiple affordable medical plan options (PPO & HSA)
• Dental and optional vision coverage
• Life, short-term, and long-term disability insurance
• Optional pet insurance
• Employee & friend/family discounts on tile products
• 401(k) plan with 3% company match
• Generous paid time off, sick days, and holiday policies
• Supportive, collaborative work culture that recognizes great performance

Come grow with Virginia Tile-where your work makes an impact, your ideas matter, and your success is celebrated.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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