Customer Success & Inside Sales Support

GFL Environmental Inc.; Byron Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling incoming inquiries in a professional manner.

This role supports the outside sales team with appointment setting and quotations. Responsibilities include delivering outstanding service via phone, email, and in person; maintaining accurate customer records; processing payments; and coordinating with operations and sales to

Qualifications

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions.
• Proficient in Microsoft Office and data entry.
• Ability to handle payments by phone and online, and process refunds.
• Maintain accurate customer records and document interactions.

Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before AR payment.
• Maintain new account files.
• Work with supervisors to ensure missed stops and special pickups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers
• Download, distribute and answer all customer inquiries received via email.
• Take web requests and process payments by phone.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Microsoft Word

Microsoft Excel

Problem solving

Attention to detail

Tools

Tower system

Outlook

Excel

Word

Job description

GFL Environmental Inc. is seeking a Customer Service Representative to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling incoming inquiries in a professional manner.

This role supports the outside sales team with appointment setting and quotations. Responsibilities include delivering outstanding service via phone, email, and in person; maintaining accurate customer records; processing payments; and coordinating with operations and sales to