Customer Success Advocate - Waste Services

GFL Environmental Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

15 days paid time off

4 medical plan options with HSA and or

401(k) with employer match

Paid holidays

Employee Assistance Program with free

Counseling services

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative to support our solid waste services. You will handle incoming calls, place outbound calls, answer questions, and assist the outside sales team with appointments and quotes, in a fast-paced office environment.

In this role you will maintain accurate customer records, process payments, and ensure timely responses to inquiries while upholding the company’s standards of professionalism and service excellence.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service call center experience.
• Proficiency with Microsoft Outlook, Word and Excel; strong data entry.

Responsibilities

• Provide excellent customer service via in person, telephone, email, or web.
• Communicate clearly with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer calls.
• Receive and resolve customer questions and concerns within guidelines.
• Maintain new and existing customer records and coordinate with sales.
• Process customer payments and credits as needed.

Skills

Customer service

Microsoft Outlook

Microsoft Word

Excel

Data entry

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Tower system

Job description

GFL Environmental Inc. is seeking a Customer Service Representative to support our solid waste services. You will handle incoming calls, place outbound calls, answer questions, and assist the outside sales team with appointments and quotes, in a fast-paced office environment.

In this role you will maintain accurate customer records, process payments, and ensure timely responses to inquiries while upholding the company’s standards of professionalism and service excellence.