Customer Service Representative

Greenwaste Recovery Llc; Sacramento (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

GreenWaste is seeking a Customer Service Representative to deliver excellent support for internal and external customers at our Sacramento office. The role focuses on resolving calls, updating records, and processing payments with a team-oriented approach.

Candidates should have strong communication skills, basic math, and the ability to work with MS Word and Outlook. Shift schedules vary, with an on-site work location in Sacramento, CA.

Qualifications

• Minimum 1 year of customer service experience (preferred).
• Proficient in MS Word and Outlook.
• Ability to communicate clearly with customers.

Responsibilities

• Manage and answer a high volume of customer service calls and resolve issues promptly.
• Schedule deliveries, exchanges, and removals of containers.
• Document all customer service activity in the company database.
• Maintain and update customer records.
• Email or mail service information to customers.
• Process credit card payments.
• Assist Supervisor with reporting, routing and billing tasks.

Skills

Customer service

Data entry

Phone support

Bilingual English/Spanish

Tools

Microsoft Word

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

3 days ago Requisition ID: 1758

Salary Range: $21.00 To $23.00 Hourly

About the Company:

GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 4201 Florin Perkins Road, Sacramento, CA.

Position Summary:

GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services.

Essential Functions and Responsibilities:

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Process credit card payments
• Assist Customer Service Supervisor with reporting, routing, billing, and other duties

Knowledge,Skillsand Abilities:

• Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages.
• Ability to carry out instructions when they are provided orally or in writing.
• Ability to read, and write routine reports and correspondence
• Effective problem-solving skills and ability to follow communication procedures, guidelines and policies
• Communicate effectively using appropriate communication tools and techniques
• Ability to manage time and
• Be a team player andhave the ability towork well with others

Qualifications:

• At least 1 year of customer service experience preferred
• Must be familiar and able to use current operating computer systems
• Proficient in Microsoft Word, and Microsoft Outlook

Language Skill:

• Proficiency in English and/or Spanish

Physical Demands:

• Ability to lift at least 10 lbs.usingproper lifting techniques
• Ability to sit or stand as needed
• Reaching above the shoulder or below the waist

Work shifts vary. Typical work week is Monday through Friday based out of the Sacramento CA office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws

Integrity

Do what’s right for each other and our communities.

Teamwork

Work together to help our communities thrive.

Creativity

Experiment and try something new, big or small.

Champion ideas that drive sustainability every day.