Customer Experience Pro — Rentals & Service

U-Haul International, Inc.; California (MO); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Life insurance

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, inspections, and equipment handling at our retail stores in California.

You will use U-Scan tech to dispatch and return equipment and support ongoing training through U-Haul University. The role emphasizes customer service, safety, and hands-on learning with on-the-job education.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, inspections, and equipment handling at our retail stores in California.

You will use U-Scan tech to dispatch and return equipment and support ongoing training through U-Haul University. The role emphasizes customer service, safety, and hands-on learning with on-the-job education.