Customer Service Representative

Lumbermens; Michigan; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Medical, dental, vision, and life insurance

Training and development

Paid time off

Job summary

Lumbermens, located in Byron Center, Michigan, is seeking a Customer Service Team member to manage relationships with customers and suppliers. Responsibilities include handling customer inquiries, processing orders, and maintaining inventory levels.

Qualified candidates will have a high school diploma, experience in customer service, and strong communication skills. We offer benefits such as medical insurance, 401(k), and paid time off.

Qualifications

• 2-5 years’ experience in a professional customer service environment.
• Experience with Distribution & Supply Chain.
• Ability to effectively move between a variety of tasks.

Responsibilities

• Building and maintaining relationships with customers.
• Quoting and order entry.
• Answering incoming customer inquiries.
• Processing customer returns & credits.

Skills

Strong communication skills

Proficient in Microsoft Office

Ability to work cooperatively

Attention to detail

Organizational skills

Education

High School diploma/GED

College degree

Tools

Microsoft Excel

Job description

WHAT YOU WILL BE DOING

Located in our Byron Center office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana, & Toledo markets. Day-to-day responsibilities include:

• Building and maintaining excellent relationships with new and existing customers
• Quoting and order entry
• Answering incoming customer inquiries
• Customer support and timely problem resolution
• Processing customer returns & credits
• Occasional delivery scheduling
• Managing & maintaining inventory stock levels
• Creating raving fans of the Lumbermen’s brand
• Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

REQUIRED EDUCATION/EXPERIENCE

• High School diploma/GED required
• College degree preferred
• Some experience with Distribution & Supply Chain
• 2-5 years’ experience in a professional customer service environment

REQUIRED SKILLS

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office, emphasis on Microsoft Excel
• Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
• Attention to detail, detail oriented

WHAT WE OFFER

Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Paid time off
• Paid holidays
• Training and development
• Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.