Customer Service Pro: Help Customers Build at Lumber Yard

Knudson Lumber Co; Ellensburg (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Knudson Lumber Co seeks a friendly Customer Service Representative to create positive shopping experiences and maintain an organized sales floor. You will greet customers, answer questions, process purchases, and guide them to products with a helpful attitude.

The role covers phone and in-store support, promotions awareness, and collaboration with team members to ensure safety and smooth operations in a retail lumber environment.

Qualifications

• Strong customer service skills and a positive, professional attitude.
• Ability to stand for extended periods (6–9 hours) on a concrete floor.
• Ability to frequently lift 25–50 lbs.
• Strong communication and problem-solving skills.
• Comfortable using computers and point-of-sale systems.
• Ability to work a flexible schedule including weekends and holidays.
• Organized and self-motivated with the ability to stay productive.
• Willingness to learn about store products and the retail industry.

Responsibilities

• Assist customers in person and on the phone by answering questions and helping them find the products they need.
• Suggest add-on items that help customers complete their projects.
• Process purchases, returns, and special orders using the store’s point-of-sale system.
• Inform customers about promotions, sales, and new products.
• Maintain a clean, organized, and inviting sales floor.
• Restock shelves and ensure merchandise is properly faced and organized.
• Walk aisles regularly to assist customers.
• Help load products into customer vehicles when needed.
• Cut keys and mix paint for customers.
• Assist other team members with daily store tasks when needed.
• Remain aware of store activity and help maintain a safe shopping environment.
• Continue expanding knowledge of store products and departments.
• Learn inventory procedures and merchandising.
• Contribute ideas that improve customer experience and store operations.

Skills

Customer service

Communication

Problem-solving

POS system

Flexibility

Stamina

Organized

Willingness to learn

Tools

POS system

Job description

Knudson Lumber Co seeks a friendly Customer Service Representative to create positive shopping experiences and maintain an organized sales floor. You will greet customers, answer questions, process purchases, and guide them to products with a helpful attitude.

The role covers phone and in-store support, promotions awareness, and collaboration with team members to ensure safety and smooth operations in a retail lumber environment.