Customer Experience Pro – Manufacturing

US-Cabinet-Depot; Marietta (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

US-Cabinet-Depot in Marietta, GA is seeking a Customer Experience Representative to be the first point of contact for customers, handling inquiries, orders, and complaints with professionalism. The role requires strong communication, active listening, and experience with CRM systems, with a salary between $22 and $26 per hour, on a full-time schedule.

You will maintain accurate records of customer interactions and transactions, and collaborate with colleagues to ensure customer satisfaction and

Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

Skills

Customer service

Communication

Active listening

CRM familiarity

Record keeping

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

CRM systems

Job description

US-Cabinet-Depot in Marietta, GA is seeking a Customer Experience Representative to be the first point of contact for customers, handling inquiries, orders, and complaints with professionalism. The role requires strong communication, active listening, and experience with CRM systems, with a salary between $22 and $26 per hour, on a full-time schedule.

You will maintain accurate records of customer interactions and transactions, and collaborate with colleagues to ensure customer satisfaction and