Customer Experience Partner

Amcor LLC; Harvard (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Company-paid holidays

Wellbeing program

Job summary

Amcor is seeking a dedicated Customer Service Representative to join our team and support daily inquiries, order processing, and high-quality service. You will manage backorder updates, provide accurate tracking information, and collaborate with Production and Shipping to ensure on-time delivery and customer satisfaction.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work both independently and in a team-oriented

Qualifications

• Strong interpersonal, organizational, and phone communication skills.
• Ability to multitask, problem-solve, and adapt in a fast-paced environment.
• Works both independently and as part of a collaborative team with strong attention to detail.
• Customer-focused mindset with a strong desire to assist others.
• 1 year of customer service experience.

Responsibilities

• Responds to incoming customer calls and provides timely, accurate information.
• Resolves routine customer issues, ensuring positive and professional service experiences.
• Performs data entry for all order types and processes credits and return authorizations.
• Monitors and communicates backorder status; provides tracking information as requested.
• Collaborates with Production and Shipping teams to support on-time delivery and service.
• Maintains accuracy and attention to detail while completing an average of 50 transactions daily.

Skills

Interpersonal skills

Phone communication

Organizational skills

Customer-focused

Education

High School Diploma

Tools

CRM/Order entry

Job description

Accelerate the possible by joining a winning Amcor team that 's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description Purpose

Deliver high-quality customer support by managing daily inquiries, processing orders, and ensuring customer satisfaction

Core Hours

9:00a-5:30p OR 9:30a-6:00p

Responsibilities

• Responds to incoming customer calls and provides timely, accurate information.
• Resolves routine customer issues, ensuring positive and professional service experiences.
• Performs data entry for all order types and processes credits and return authorizations.
• Monitors and communicates backorder status; provides tracking information as requested.
• Collaborates with Production and Shipping teams to support on-time delivery and service.
• Maintains accuracy and attention to detail while completing an average of 50 transactions daily.

Qualifications

• Strong interpersonal, organizational, and phone communication skills.
• Ability to multitask, problem-solve, and adapt in a fast-paced environment.
• Works both independently and as part of a collaborative team with strong attention to detail.
• Customer-focused mindset with a strong desire to assist others.
• 1 year of customer service experience.

Education

High School Diploma, college degree preferred.

Physical Demands

Regularly required to sit, stand, walk and communicate Ability to see and hear Regularly required to work at computer terminal and telephone The information listed above is not intended to be an all-inclusive list of the duties and responsibilities of the job described.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor's quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories.

Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers.

We are guided by our purpose of elevating customers, shaping lives and protecting the future.

Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube