Customer Experience Pro — Elevate Wellness Journeys

Enviromedica; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

8 paid Holidays

Job summary

A natural products company in Austin seeks a Customer Experience Specialist to ensure seamless support across channels. The ideal candidate has at least 2 years of customer service experience and excellent communication skills. Responsibilities include managing customer inquiries, resolving issues, and collaborating with internal teams. This position offers a comprehensive benefits package including medical, dental, and 401k.

Qualifications

• 2+ years of customer service experience minimum.
• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills with strong attention to detail.

Responsibilities

• Receive and respond to inbound customer calls, support cases, and email inquiries in a timely manner.
• Accurately enter and manage customer sales orders, returns, and related transactional data.
• Resolve product or service concerns by identifying the issue and determining the root cause.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Education

High School diploma

Associate's or Bachelor's degree in Business or related field

Tools

CRM software systems

Job description

A natural products company in Austin seeks a Customer Experience Specialist to ensure seamless support across channels. The ideal candidate has at least 2 years of customer service experience and excellent communication skills. Responsibilities include managing customer inquiries, resolving issues, and collaborating with internal teams. This position offers a comprehensive benefits package including medical, dental, and 401k.