Customer Service Associate (41196)

Hertz; Wichita (KS); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Rental discounts

Medical/Dental/Vision

401(k) matching

Paid parental leave

Employee Assistance Program

Educational reimbursement

Theme park and misc discounts

Job summary

Hertz seeks a Customer Service Associate in Wichita to deliver service beyond expectations, ensuring satisfaction and loyalty. You’ll resolve issues at the counter with warmth and professionalism, acting as the main NPS liaison for management and guiding staff to meet guest needs.

Additionally, you will analyze NPS results, communicate performance actions, and help implement plans to improve the guest experience while adhering to corporate policies.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience is a plus.
• Excellent oral and written communication skills.

Responsibilities

• Provide first contact resolution and counter-level customer service.
• Serve as the primary NPS liaison for management and communicate actions.
• Analyze NPS results and help implement plans to improve guest satisfaction.

Skills

3+ years in customer service

Excellent customer service

Excellent oral and written comms

Relationship building leadership

Problem solving & decision making

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $15.50/hour.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Benefits and Perks

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran