Customer Experience Pro: Call Center Specialist II

Conduent; Phoenix (AZ); On-site; USD 19,286 - 26,174; Full time

Job summary

Conduent is seeking a Full-time Customer Service Agent in Middletown, Pennsylvania. The role involves handling inbound calls and chats regarding child support services with a focus on one-call resolution and excellent customer service.

Training lasts 4 weeks, 8–5, Monday–Friday, with after-hours scheduling starting 9 AM–6 PM. A background check, fingerprinting, and credit check are required. Equal opportunity employer.

Qualifications

• Minimum of one year of experience in a customer service role; call-center experience preferred.
• Proficient computer skills in Microsoft 365 and other programs; ability to pass background checks.

Responsibilities

• Answer calls promptly from blended queues and inquiries.
• Provide one-call resolution by understanding member concerns.
• Update member information accurately using active listening.
• Gain up-to-date product knowledge through training.
• Maintain calm, positive demeanor with members.
• Follow guidelines and demonstrate strong communication.

Skills

Customer service

Call-center experience

Microsoft 365

AVAYA phone systems

Education

High School Diploma or GED

Tools

Microsoft 365

AVAYA

Job description

Conduent is seeking a Full-time Customer Service Agent in Middletown, Pennsylvania. The role involves handling inbound calls and chats regarding child support services with a focus on one-call resolution and excellent customer service.

Training lasts 4 weeks, 8–5, Monday–Friday, with after-hours scheduling starting 9 AM–6 PM. A background check, fingerprinting, and credit check are required. Equal opportunity employer.