Onsite Contact Center Specialist - Customer Support

Immersion Consulting, LLC.; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading consulting firm is seeking a Contact Center Agent in Mechanicsburg, PA, to serve as the first point of contact for customers, managing inquiries across phone and digital channels. Candidates should have a high school diploma and some customer service experience, along with strong communication skills. This full-time role requires adherence to performance metrics in a structured environment. Opportunities for growth into senior roles and specializations are available.

Qualifications

• 0–2 years of customer service or contact center experience.
• Ability to work in a high-volume, structured environment.

Responsibilities

• Respond to inbound calls and digital inquiries related to account servicing.
• Document all customer interactions in contact center systems.
• Meet defined performance metrics, including call quality.

Skills

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

A leading consulting firm is seeking a Contact Center Agent in Mechanicsburg, PA, to serve as the first point of contact for customers, managing inquiries across phone and digital channels. Candidates should have a high school diploma and some customer service experience, along with strong communication skills. This full-time role requires adherence to performance metrics in a structured environment. Opportunities for growth into senior roles and specializations are available.