Call Center Representative

Cellular Sales; City of Rochester (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Cellular Sales in Rochester, NY is seeking a Call Center Representative to provide ongoing support to the current sales force. Ideal candidates are creative, analytical, and willing to improve procedures by acting on feedback.

The position offers an hourly wage and opportunities for growth within a large wireless retailer. Responsibilities include following up on leads, driving store traffic, handling inquiries by phone and text, and generating new sales leads while adhering to scripts and using

Qualifications

• High School diploma or GED required; college degree preferred.
• Experience in call center or customer service environments is desirable.
• Proficiency with Microsoft Office and basic data entry skills (10-key).

Responsibilities

• Follow up on distributed leads and generate store traffic.
• Handle customer inquiries by phone and text.
• Support sales force by generating sales leads.
• Follow scripts for不同 topics and research needed information.
• Provide customers with product and service information.
• Take feedback to improve productivity and performance.

Skills

Customer service

Call center experience

Typing (10-key)

Microsoft Office

Strong communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we've remained committed to empowering our customers and our team to achieve their personal and professional goals.

Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity,

Job Description

$17- $20 per hour depending on experience and skill level.

Summary/Objective

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

• Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position.

Travel

No travel is expected for this position.

Required Education And Experience

• High School diploma or GED

Preferred Education And Experience

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

• The highest in the wireless industry