Customer Experience & Paperwork Specialist

CarMax Business Services; Merrillville (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services is seeking a dedicated employee in Merrillville, Indiana to provide exceptional customer service in a fast-paced environment. The role involves assisting store personnel, processing sales paperwork, and managing cash transactions. Candidates should possess strong organizational and communication skills, and be able to handle a variety of tasks while ensuring customer satisfaction. The position may require flexible shifts, including nights and weekends.

Qualifications

• Ability to read, interpret, and transcribe data accurately.
• Practice effective communication for both internal and external customers.
• Prioritize and multi-task in a fast-paced environment.

Responsibilities

• Provide customer service by greeting and assisting customers.
• Process paperwork for sales and maintain accurate records.
• Mentor new associates and train staff on processes.

Skills

Organizational skills

Customer service

Intermediate PC skills

Attention to detail

Effective communication

Tools

Microsoft Excel

Proprietary systems

Job description

CarMax Business Services is seeking a dedicated employee in Merrillville, Indiana to provide exceptional customer service in a fast-paced environment. The role involves assisting store personnel, processing sales paperwork, and managing cash transactions. Candidates should possess strong organizational and communication skills, and be able to handle a variety of tasks while ensuring customer satisfaction. The position may require flexible shifts, including nights and weekends.