Customer Service & Operations Coordinator

United Engines; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

United Engines is seeking a Customer Service Specialist to be the primary contact for customers, coordinating service requests, processing orders, providing status updates, and supporting daily operations. You will work closely with customers, technicians, vendors, and internal departments to ensure exceptional service and timely completion of repair projects.

The role requires strong communication, organization, and multitasking abilities in a fast-paced environment, with experience using

Qualifications

• Minimum 2 years of customer service, order processing, administrative support, or service coordination experience preferred.
• Experience in industrial services, manufacturing, power systems, or a technical service environment preferred.
• Experience using ERP systems and inventory management software.

Responsibilities

• Serve as a primary contact for customers regarding service inquiries, repair status updates, and product information.
• Receive, process, and track customer orders, repair requests, and service documentation.
• Prepare quotes, work orders, and related customer correspondence.
• Coordinate communication between customers, technicians, sales representatives, and operations personnel.
• Monitor project timelines and provide customers with timely updates regarding repair status, delivery schedules and service completion.

Skills

Customer service

Relationship-building

Organization

Multi-tasking

MS Office

ERP/CRM systems

Problem-solving

Cross-functional work

Communication

Education

High School Diploma or GED

Associate degree preferred

Equivalent combination considered

Tools

Inventory management software

Job description

United Engines is seeking a Customer Service Specialist to be the primary contact for customers, coordinating service requests, processing orders, providing status updates, and supporting daily operations. You will work closely with customers, technicians, vendors, and internal departments to ensure exceptional service and timely completion of repair projects.

The role requires strong communication, organization, and multitasking abilities in a fast-paced environment, with experience using