Customer Experience & Orders Specialist

Systems, LLC; Malvern (AR); On-site; USD 2,305,000 - 3,521,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Job summary

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment with facilities in Germantown, WI and Malvern, AR. This role sits in Systems' Customer Experience and Technical Support group, handling quotes, orders, and customer data.

You will enter orders, track status, and support the sales team across regions. Minimum 3+ years of related experience and a high school diploma or GED are required; an Associate degree is preferred.

Qualifications

• 3+ years of related experience.
• High School Diploma or GED equivalent.
• Associate degree preferred.

Responsibilities

• Understand products and order process; provide quotes for potential orders; process new orders; check status of existing orders.
• Create and maintain customer files, records and documents.
• Enter information into databases/applications; maintain customer database; prepare emails and correspondence.
• Enter basic leveler, restraint and EOD orders; schedule orders and updates.
• Answer incoming calls; support sales team as needed; assist other regions as required.
• Address and resolve customer inquiries, problems and complaints.
• Provide accurate order status to customers and technicians; coordinate subcontractor dispatch for surveys, installations, and repairs.
• Act as back-up receptionist when needed.
• Comply with health and safety guidelines; protect confidential information.
• Maintain professional knowledge through education and networking.

Skills

Problem solving

Written and verbal communication

Reading engineering drawings

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Excel

Databases

Word processing

Email

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment with facilities in Germantown, WI and Malvern, AR. This role sits in Systems' Customer Experience and Technical Support group, handling quotes, orders, and customer data.

You will enter orders, track status, and support the sales team across regions. Minimum 3+ years of related experience and a high school diploma or GED are required; an Associate degree is preferred.