Customer Service Representative

Systems, LLC - Poweramp | DLM; Malvern (AR); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) plan

Short-term incentive plan

Job summary

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment marketed under Poweramp, DLM and McGuire brands. This role sits in Systems' Customer Experience and Technical Support group, focusing on product knowledge, order quoting, and order processing for assigned regions.

The position requires 3+ years of related experience and a high school diploma or GED. It offers comprehensive benefits, 401k, and incentive opportunities. Equal opportunity employer.

Qualifications

• High School Diploma or GED equivalent.
• 3+ years of related experience.
• Ability to read and interpret basic engineering layouts.

Responsibilities

• Understand products and order process; provide quotes and process orders.
• Create and maintain customer files and records.
• Enter data into databases and maintain the customer database.
• Schedule orders and update status; assist regional teams as needed.
• Assist the sales team and respond to customer inquiries.
• Maintain confidentiality and comply with health and safety rules.

Skills

Problem solving

Communication

Computer literacy

Reading drawings

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment - marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.

This is a role within Systems' Customer Experience and Technical Support group. A successful incumbent is expected to (i) Responsible for understanding company products and knowledge of order process at an intermediate level; Provide quotes for potential orders, processes new orders, checks status of existing orders, and (ii) Create and maintain customer files, records, documents, etc.

Requires 3+ years of related experience and a minimum of a high school diploma or GED equivalent.

Essential Duties And Responsibilities

• Responsible for understanding company products and knowledge of order process; Provide quotes for potential orders, processes new orders, checks status of existing orders
• Create and maintain customer files, records, documents, etc
• Enter, for assigned brand, all required information into the appropriate databases/applications, create and maintain the customer database, ensuring accuracy and timeliness; prepare emails, documents, letters, correspondence, etc. as needed to support customer requirements
• Enter all basic leveler, restraint, edge-of-dock (EOD) orders; schedule all orders and update as needed
• Answer incoming customer telephone calls for assigned region; provide back-up to other regions as needed; provide support to the sales team as needed
• Address and resolve customer/sub-contractor inquiries, problems, and complaints regarding products, service, billing, applications, etc
• Provide accurate and timely information regarding the status of open orders to customers and technicians; coordinate the dispatching of sub-contractors to customer facilities for surveys, installations, and repairs
• Act as a back-up for the Receptionist when needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Education/Certifications

Minimum Qualifications

• High School Diploma or GED Equivalent

Experience

• 3+ years of related experience

Knowledge, Skills, And Abilities

• Problem solving skills and communicates efficiently and professionally, in both written and verbal form
• Working knowledge of computer software such as spreadsheets, databases, word processing applications, email, Internet, etc.
• Ability to read and interpret basic engineering and layout drawings (CA, Curb angle, pit layouts)

Preferred Qualifications

• Associate degree

Experience

• Experience in a manufacturing environment

The pay range for this position is $16.73 - $25.56/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].