Customer Experience & Orders Fulfillment Specialist

Ingersoll-Rand; Ocala (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll Rand in Ocala, Florida is seeking a Customer Service Representative to manage the customer experience by supporting and coordinating order flow for the CSS group. The CSR acts as the primary liaison between channel partners, customers, and internal operations to ensure efficient order management, timely delivery, and exceptional satisfaction.

Responsibilities include handling orders across multiple channels, proactive communication, and leveraging SAP, Salesforce, and CRM tools to

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum of 2 years of higher education and/or 1-2 years in a customer-facing role.
• Proficiency with Microsoft Office applications and ERP systems.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the liaison between Channel Partners and operations for timely product delivery.
• Communicate delivery commitments and order status; resolve issues.
• Build relationships with key accounts and distribution partners.
• Process customer orders across multiple channels (phone, email, EDI, websites).
• Monitor bookings and backlog; address holds and PO discrepancies.
• Provide customer support using SAP, Salesforce, and CRM tools.
• Coordinate order cancellations with suppliers and customers to minimize inventory issues.
• Train distributors on order entry applications and processes.
• Lead cross-functional projects and influence stakeholders.
• Implement process improvements using Lean methodologies (MDI, 9-Step Problem Solving, RIEs).
• Ensure compliance with company policies and standards.

Skills

Customer service

Communication

Relationship management

Multitasking

Problem solving

Education

Associate Degree in Business, Marketing, Supply Chain, Finance, or related field

Bachelor's Degree preferred

Tools

SAP

Salesforce

CRM tools

Job description

Ingersoll Rand in Ocala, Florida is seeking a Customer Service Representative to manage the customer experience by supporting and coordinating order flow for the CSS group. The CSR acts as the primary liaison between channel partners, customers, and internal operations to ensure efficient order management, timely delivery, and exceptional satisfaction.

Responsibilities include handling orders across multiple channels, proactive communication, and leveraging SAP, Salesforce, and CRM tools to