Customer Experience & Order Flow Specialist

Ingersoll Rand; Ocala (FL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health care options

Retirement savings

Paid time off

Career development

Employee stock programs

Job summary

Ingersoll Rand seeks a Customer Service Representative in Ocala, FL to manage the customer experience for the CSS business. You will coordinate order flow, communicate status, and strengthen relationships with channel partners and customers.

The role requires an Associate degree (Bachelor's preferred) and 1–2 years in customer-facing work, with proficiency in SAP, Salesforce, and ERP systems. Full-time on-site position with comprehensive benefits.

Qualifications

• Associate Degree in Business, Marketing, Supply Chain, Finance, or related field; Bachelor's preferred.
• Minimum of 2 years of higher education and/or 1–2 years in a customer-facing role.
• Proficiency with Microsoft Office applications and experience working within ERP systems.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the key liaison between assigned Channel Partners and operations teams to ensure timely delivery of products and services.
• Manage customer expectations through proactive communication regarding delivery commitments, order status updates, and issue resolution.
• Develop and maintain strong relationships with key accounts and distribution partners.
• Manage customer orders from placement through invoicing across multiple channels, including phone, email, EDI, websites, and other ordering platforms.
• Monitor sales order bookings and backlog while addressing holds, quote discrepancies, delivery dates, and purchase order errors.
• Provide high-quality customer support through the effective use of SAP, Salesforce, and CRM tools related to order fulfillment and customer activity.
• Coordinate order cancellations with suppliers and customers to minimize inventory discrepancies and excess stock.
• Support and train distributors on order entry applications and processes.
• Lead cross-functional projects and influence stakeholders without direct authority.
• Identify and implement process improvements utilizing Ingersoll Rand Lean methodologies, including MDI, 9-Step Problem Solving, and Rapid Improvement Events (RIEs).
• Ensure compliance with all company policies, procedures, and operating standards.

Skills

Customer service

Communication

Relationship building

Problem solving

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

SAP

Salesforce

CRM tools

Job description

Ingersoll Rand seeks a Customer Service Representative in Ocala, FL to manage the customer experience for the CSS business. You will coordinate order flow, communicate status, and strengthen relationships with channel partners and customers.

The role requires an Associate degree (Bachelor's preferred) and 1–2 years in customer-facing work, with proficiency in SAP, Salesforce, and ERP systems. Full-time on-site position with comprehensive benefits.