Customer Experience & Order Specialist

CFS Brands; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

CFS Brands in Oklahoma City, OK is seeking a Customer Service Representative to report to the Manager, Customer Service, at the corporate location. This role manages multiple aspects of existing accounts to provide quality customer service and support organic sales growth.

Responsibilities include responding to inquiries, resolving issues, assisting with orders, and collaborating with leadership to meet targets while maintaining high service levels.

Qualifications

• 2-4 years relevant work experience.
• Basic understanding of Microsoft Office skills including Excel and Word.
• Excellent customer service skills.
• Excellent communication and interpersonal skills
• Strong planning, attention to detail with organizational and follow up skills.
• Ability to prioritize work tasks and manage time effectively.
• Ability to work well as part of a team.
• Ability to complete paperwork requirements accurately and consistently.
• Sense of urgency and self-motivation; ability to work independently.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Respond to incoming calls, emails, and other inquiries from customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile to engage customers.
• Assist with the placement of orders, ensuring accurate data is being entered/utilized.
• Give accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization's targets and performance goals.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
• Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.

Job description

CFS Brands in Oklahoma City, OK is seeking a Customer Service Representative to report to the Manager, Customer Service, at the corporate location. This role manages multiple aspects of existing accounts to provide quality customer service and support organic sales growth.

Responsibilities include responding to inquiries, resolving issues, assisting with orders, and collaborating with leadership to meet targets while maintaining high service levels.