Customer Experience & Order Specialist

Young-Innovations; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Parental leave

Paid holidays

Paid time off

Long-term disability insurance

Employee assistance program

Job summary

Young Innovations seeks a Customer Service Representative to handle inbound/outbound communication via phone, email, and fax, while processing orders, coordinating returns, and providing product information. The role supports customers and keeps ERP/CRM records accurate and up-to-date.

The ideal candidate has 2 years in a high-volume customer service role, strong communication skills, and the ability to multi-task efficiently within a collaborative team.

Qualifications

• Two years of customer service experience in a call center or manufacturing environment.
• Proficiency with MS Office (Excel, Word, Outlook).
• Strong communication and organization skills.

Responsibilities

• Provide superior customer service via phone, email, and fax.
• Process orders accurately and respond to pricing inquiries in the ERP/CRM tools.
• Coordinate product returns, repairs, or shipments with the Operations team.
• Log and track customer issues and feedback promptly and professionally.
• Maintain accurate customer records in ERP and CRM systems.
• Assist with ad hoc requests and special projects as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

CRM system

ERP system

MS Office

Job description

Young Innovations seeks a Customer Service Representative to handle inbound/outbound communication via phone, email, and fax, while processing orders, coordinating returns, and providing product information. The role supports customers and keeps ERP/CRM records accurate and up-to-date.

The ideal candidate has 2 years in a high-volume customer service role, strong communication skills, and the ability to multi-task efficiently within a collaborative team.