Customer-Experience Operations & Support Specialist

Redline Equipment; Adrian (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Affiliate Rewards Program

Personal Finance Solutions

Job summary

Redline Equipment is seeking an Operations Support Specialist to foster a collaborative environment and ensure a superb customer experience both inside and outside the location. The role emphasizes supporting the Parts and Service processes while aligning with the company’s mission and core values.

Responsibilities include resolving customer needs, educating staff on communications, handling vendor payables reconciliations, and driving process improvements.

Qualifications

• High School Diploma/GED required.
• Minimum of two years of Customer Service experience.
• Excellent communication and interpersonal skills.
• Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.

Responsibilities

• Align with our mission and core values.
• Ensure a positive internal and external customer experience by assisting and providing resolutions.
• Champion company communications by educating employees and initiating implementation within the location.
• Instrumental in the reconciliation and processing of vendor related account payables.
• Provide recommendations on process improvements to drive excellence.
• Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
• Coordinate all activities related to location meetings and events.
• Oversee established customer satisfaction program.
• Facilitate the whole goods sales activities to assure company objectives are met.
• Provide clerical assistance within the Parts department.
• Support the Service work order process and manage time entry.
• Review, setup or make changes to customer account profiles in operating system.
• Count money in cash drawer and reconcile according to company policy.
• Manage location donations and sponsorship requests.
• Act as a liaison to employees for the Human Resource department.
• Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
• Collaborate interdepartmentally to identifying opportunities and ensure operational success.
• Adhere to company Policies and Standard Operating Procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Education

High School Diploma/GED

Tools

Basic computer skills

Job description

Redline Equipment is seeking an Operations Support Specialist to foster a collaborative environment and ensure a superb customer experience both inside and outside the location. The role emphasizes supporting the Parts and Service processes while aligning with the company’s mission and core values.

Responsibilities include resolving customer needs, educating staff on communications, handling vendor payables reconciliations, and driving process improvements.