Customer Experience Operations Supervisor

Amtrak; Los Angeles (CA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Amtrak in Los Angeles is seeking an Operations Supervisor - Customer Service to oversee daily operations, safety, and guest satisfaction on the assigned route. You will work with management to meet revenue, service, and workforce goals.

Responsibilities include monitoring staff and equipment, ensuring service standards, conducting coaching sessions, and applying disciplinary actions as needed while upholding union agreements.

Qualifications

• Must become proficient with Amtrak's Food & Beverage POS devices, computer hardware and various software applications including Arrow, TDRS, Cicsprod, and the Food & Beverage Sales Report Website.
• Must be proficient in Microsoft Word, Outlook, and Excel.
• Knowledge of rules and regulations with respect Amtrak's Service Standards and Union agreements.
• Prior demonstrated satisfactory job performance.
• Prior satisfactory attendance.
• The ability to provide coaching, counseling, and performance correction.

Responsibilities

• Monitor the work force personnel, equipment and services provided.
• Ensuring Amtrak's Service Standards are upheld and delivered by instruction through hands on oversight of the working environment.
• Performs audits and evaluates work performance.
• Conducts counseling sessions verbally and in writing.

Skills

Word

Outlook

Excel

Coaching

Attendance

Rules knowledge

Communication skills

Customer Focus

Education

Bachelor's Degree

Tools

Arrow

TDRS

Cicsprod

Sales Report Website

Job description

Amtrak in Los Angeles is seeking an Operations Supervisor - Customer Service to oversee daily operations, safety, and guest satisfaction on the assigned route. You will work with management to meet revenue, service, and workforce goals.

Responsibilities include monitoring staff and equipment, ensuring service standards, conducting coaching sessions, and applying disciplinary actions as needed while upholding union agreements.