Field Supervisor

Omnitrans; San Bernardino (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equal Employment Opportunity Employer

Job summary

Omnitrans in the San Bernardino Valley is seeking a highly skilled professional to supervise, coach and mentor the Agency's coach operators, ensuring efficient and courteous service.

The duties include monitoring routes, coordinating detours, supervising operator performance, handling incidents, and ensuring safety. The ideal candidate has supervisory experience and knowledge of transit operations and regulations.

Qualifications

• Two years post high school education and three years of recent transit operational experience, or a minimum of two years of relevant supervisory experience; or an equivalent combination of education and supervisory experience.
• Knowledge of transit operations and applicable laws and regulations; union contracts, rule books and progressive disciplinary procedures; basic accident investigation procedures; and two-way radio functions.
• Must be familiar with current business operating systems, software and programs.

Responsibilities

• Monitors daily performance/operation of fixed routes, including efficiency, system safety and on time performance; makes recommendations for adjustments.
• Monitors motor coaches on the road and determines location of bus stops, zones, and amenities; researches service and makes recommendations.
• Supervises and monitors operator performance including on-board ride checks and overall compliance with rules, regulations and safety requirements.
• Issues fare evasion citations and code enforcement.
• Assists operators with passenger relations and investigates customer complaints; acts as liaison for the Agency with the public and other departments.
• Responds to, investigates and submits reports on accidents, incidents and claims involving Agency vehicles and personnel.

Skills

Supervisory experience

Transit operations

Discipline coaching

Customer relations

Education

Two years post high school education

Three years transit operational experience

Job description

* New hires are generally paid at the lower half to mid-point of the salary range.

** Shifts and Divisions are assigned based on seniority **

Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans, provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award-winning team. The ideal Candidate hired will supervise, coach and mentor the Agency's coach operators, ensuring efficient and courteous service.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position:

• Monitors the daily performance/operation of fixed routes, including efficiency, system safety and on time performance; makes recommendations for adjustments. Develops routes for detours and special events.
• Monitors motor coaches on the road and determines location of bus stops, zones, and amenities. Researches service and makes recommendations.
• Supervises and monitors operator performance including on-board ride checks and overall compliance with rules, regulations and safety requirements.
• Issues fare evasion citations and code enforcement.
• Assists operators with passenger relations. Investigates customer complaints and acts as liaison for the Agency with the general public and public works/safety personnel.
• Responds to, investigates and submits reports on accidents, incidents and claims involving Agency vehicles and personnel.
• Maintains, monitors, and analyzes logs and records relative to coach operator efficiency and performance such as attendance, on time performance, and disciplinary records.
• Evaluates and documents work performance and counsels' subordinates, recommending and implementing disciplinary actions as required.
• Monitors on street performance of contract operated services and vehicles.
• Acts as an emergency responder for natural and man-made disasters that involve public mass transit services.
• Assists the dispatch office, providing dispatch relief for meetings, breaks, emergency coverage or other duties.
• Enforces and rates on a scale coach operator safety performance including rules and regulations compliance and implements corrective action.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises Coach Operators in the Operations Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include; planning, assigning and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Possession of two (2) years post high school education and three (3) years of recent transit operational experience or a minimum of two (2) years of relevant supervisory experience; or an equivalent combination of education and supervisory experience. Must be familiar with current business operating systems, software and programs.

Knowledge of Transit operations and applicable laws and regulations; Union contracts, rule books and progressive disciplinary procedures; basic accident investigation procedures; and two-way radio functions. Ability to prepare reports; handle pressure and emergency situations; establish and maintain effective working relationships with a variety of individuals, departments, outside agencies and the employees' labor union.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of or ability to obtain a valid California Class A or B driver's license, no air brake restrictions, with passenger endorsements and a valid Medical Examiner's Certificate.

Omnitrans in an Equal Employment Opportunity Employer