Customer Experience & Operations Specialist

Resource Recycling; Stamford (CT); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Annual bonus plan

401(k) with company match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Short-term & Long-term Disability

Employee Assistance Program

FSA/HSA options

Paid Time Off (PTO) including birthday

Job summary

Waste Harmonics Keter is seeking a Customer Operations Specialist in Stamford, CT to deliver exceptional client service and operational support. You will resolve inquiries, manage service requests, and maintain CRM data with accuracy while collaborating across teams to ensure client satisfaction.

The role emphasizes professional communication, data-driven improvements, and adherence to SOPs to uphold service quality and regulatory standards in a fast-paced office setting.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Communications, or related field preferred.
• Familiarity with customer service principles and active listening.

Responsibilities

• Resolve inquiries and deliver solutions to client needs.
• Maintain high customer satisfaction and professional communication.
• Ensure accurate CRM documentation for informed decision-making.

Skills

Active listening

Empathy

Customer service

Communication

Problem solving

Education

High school diploma or GED

Associate’s or Bachelor’s degree in Business/Communications (preferred)

Tools

CRM software

Job description

Waste Harmonics Keter is seeking a Customer Operations Specialist in Stamford, CT to deliver exceptional client service and operational support. You will resolve inquiries, manage service requests, and maintain CRM data with accuracy while collaborating across teams to ensure client satisfaction.

The role emphasizes professional communication, data-driven improvements, and adherence to SOPs to uphold service quality and regulatory standards in a fast-paced office setting.