Customer Operations Specialist

Waste-Harmonics-Keter; Stamford (CT); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Annual Bonus Plan

401(k) Retirement Savings with Company

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Disability Insurance (Company paid)

Employee Assistance Program

Flexible Spending Accounts/Health SAV

Paid Time Off (PTO)

7 Paid Holidays

Job summary

Waste Harmonics Keter is seeking a Customer Operations Specialist to deliver solutions-oriented service from our Stamford, CT office. You will handle inquiries, maintain CRM records, and ensure high satisfaction through collaborative teamwork and adherence to SOPs.

The role emphasizes clear communication, fast response times, and continuous improvement, including post-call follow-ups and data-driven insights to drive customer value.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.
• Understanding of the company’s products, services, and policies to provide accurate information.
• Ability to handle customer inquiries, complaints and services.
• Basic troubleshooting and problem-solving techniques.
• Strong written and verbal communication skills.

Responsibilities

• Resolve inquiries and provide solutions to customers.
• Maintain CRM data accuracy for informed decisions and efficient operations.
• Follow scripts and SOPs to ensure regulatory compliance and service consistency.
• Collaborate across teams to resolve issues and elevate customer experience.
• Deliver high-quality service aligned with company goals to enhance satisfaction and loyalty.

Skills

Customer-facing experience

Issue resolution

Strong communication

Performance goals

Metrics awareness

Education

High school diploma or GED

Associate/Bachelor’s degree preferred

Familiarity with customer service principles

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Operations Specialist

Full Time Stamford, CT, US

Salary Range: $28.85 To $31.25 Hourly

About Us

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.

CURRENTLY HIRING FOR OCTOBER ORIENTATION CLASS

Job Purpose

As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.

Duties and Responsibilities

People

• Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
• Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.

Operations

• Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
• Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
• Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.

Stakeholder Management

• Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
• Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
• Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
• Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
• Performs other duties as assigned.

Qualifications

Education & Experience:

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.
• Understanding of the company’s products, services, and policies to provide accurate information.
• Ability to handle customer inquiries, complaints and services.
• Basic troubleshooting and problem-solving techniques.
• Strong written and verbal communication skills.

Knowledge & Skills:

• Previous experience in customer-facing roles such as retail, hospitality, or call centers.
• Ability to handle customer inquiries professionally and resolve issues effectively.
• Ability to meet or exceed performance goals in a customer service setting.
• Strong communication skills with a focus on clarity and professionalism.
• Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.

Work Conditions/Physical Requirements

• Office environment. Noise level is moderate.
• Work is primarily performed at a desk using a computer and other standard office equipment
• Occasional walking to meetings or shared office equipment may be required.
• Ability to work after normal business hours as needed.
• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.