Customer Experience & Operations Specialist

navistardirect; Frederick (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Health insurance

Paid time off

Vision insurance

Job summary

Moore Company is seeking a Customer Service Representative to engage customers via phone or email and maintain expert knowledge of products or services. You will join a team coordinating production and communicating with internal departments to deliver excellent service.

The role requires organizing customer records, identifying solutions, and upholding SOPs while supporting sales and administration. A high school diploma with relevant experience is preferred, with potential for growth and

Qualifications

• High School Diploma with 3-5 years of Printing and/or direct mail production experience is preferred.

Responsibilities

• Notifies everyone with the need to know if changes occur or if customer expectations can't be met.
• Escalates to Supervisor or Production Manager when necessary.
• Reviews QC checklists and Customer SOP.
• Maintains SOPs on an ongoing basis and records relevant account information to ensure customer needs are met.
• Writes SOPs for accounts as needed.

Skills

Time management

Organizational skills

Microsoft Office

SOPs

Reading & interpreting documents

Verbal & written communication

Analytical skills

Attention to detail

Tech-savvy

Education

High School Diploma plus 3-5 years in Printing/Direct mail

Tools

Job description

Moore Company is seeking a Customer Service Representative to engage customers via phone or email and maintain expert knowledge of products or services. You will join a team coordinating production and communicating with internal departments to deliver excellent service.

The role requires organizing customer records, identifying solutions, and upholding SOPs while supporting sales and administration. A high school diploma with relevant experience is preferred, with potential for growth and