Client Experience Coordinator - CRM & Production Support

navistardirect; Frederick (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Health insurance

Paid time off

Vision insurance

Job summary

Moore Company in Frederick, MD is seeking a dependable Customer Service Representative to join our team on a full-time basis. This role is responsible for providing exceptional customer support, ensuring accurate documentation, and assisting with daily office operations.

You will collaborate with sales, production, and administration to resolve issues, update CRM records, and communicate changes to stakeholders. Strong organizational and communication skills are essential.

Qualifications

• 3–5 years of printing and/or direct mail production experience preferred.
• High school diploma required; college degree preferred.
• Excellent time management, communication and problem-solving skills.

Responsibilities

• Use CRM to monitor and update customer needs and expectations.
• Record all customer interactions, transactions and feedback.
• Coordinate with sales, production and administration for complete instructions.
• Review proofs with Prepress and Data Processing as needed.
• Develop key relationships with internal resources to assist with problems.
• Escalate issues to supervisor or production manager when necessary.
• Write SOPs for accounts as needed.
• Minimal travel; may include auto and air travel.

Skills

CRM knowledge

Time management

Communication

Problem solving

Education

High School Diploma

College Degree

Tools

Print Stream

CRM

SOPs

Trello

Job description

Moore Company in Frederick, MD is seeking a dependable Customer Service Representative to join our team on a full-time basis. This role is responsible for providing exceptional customer support, ensuring accurate documentation, and assisting with daily office operations.

You will collaborate with sales, production, and administration to resolve issues, update CRM records, and communicate changes to stakeholders. Strong organizational and communication skills are essential.