Customer Experience Operations Specialist

Prochem Chemicals Inc; Burlington (WA); On-site; USD 30,307 - 34,784; Full time

Benefits offered by this job

comprehensive medical

dental

vision

life insurance

disability coverage

leaves of absence

10 paid holidays

generous paid time off

employer matching 401k PLUS pension

Job summary

Legend Brands is seeking an Operations Support Specialist II to handle order entry, freight estimates, and customer inquiries. The role involves processing sales orders in the ERP, providing shipping quotes, and coordinating with multiple departments to ensure smooth operations.

The position requires at least 2 years of related experience, strong MS Excel skills, and familiarity with EDI and Power Automate.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience with orders, freight estimates, and customer service tools.
• Proficiency in MS Excel; working knowledge of EDI and Power Automate preferred.

Responsibilities

• Answer product, order, and service-related questions.
• Respond promptly to customer inquiries and concerns.
• Manage incoming calls shared among the team.
• Maintain a positive, empathetic, and professional attitude.
• Process and follow up on sales orders.
• Communicate with customers through various channels.
• Ensure adherence to credit policies and sales procedures.
• Work cross functionally with key departments.
• Provide shipping quotes as needed.
• Perform other related duties as assigned.

Skills

Entering orders

Freight estimates

Answering calls

Live Chat responses

MS Excel

EDI & Power Automate

Education

High School Diploma or GED

Tools

ERP system

Freight program

Live Chat platform

EDI

MS Power Automate

MS Excel

Job description

Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.

Supervision Responsibility

None

Essential Duties

• Answer product, order, and service-related questions.
• Respond promptly to customer inquiries, concerns, and questions.
• Manage incoming calls, shared among the team.
• Maintain a positive, empathetic, and professional attitude always.
• Process and follow up on sales orders.
• Communicate with customers through various channels.
• Ensure adherence to credit policies and sales procedures.
• Work cross functionally with key departments.
• Extensive experience and judgment to make critical logistics and customer service-related decisions.
• Provide shipping quotes as needed.
• Perform other related duties as assigned.

Minimum Qualifications

Education and Experience

High School Diploma or GED required.

Specialist II

Required

This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following:

• Entering, confirming and releasing sales orders in the ERP system
• Logging into designated freight program to provide freight estimates to customers
• Answering and transferring calls
• Logging in and responding timely to customers on Live Chat
• Basic MS Excel
• Intermediate knowledge of EDI and MS Power Automate

Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.

The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

Hiring Range

$22.00 – $25.25 per hour

Benefits

• comprehensive medical
• dental
• vision
• life insurance
• disability coverage
• leaves of absence
• 10 paid holidays
• generous paid time off
• employer matching 401k PLUS a company-sponsored pension
• and more!

Additional Considerations

• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
• All job offers are contingent upon satisfactory pre-employment drug test and background checks.