Customer Service Manager – Retail Leadership & Community

Stop & Shop; Dartmouth (MA); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Career development opportunities

Job summary

Stop & Shop in Dartmouth, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, ensuring top service and profitability.

You will recruit, train, and develop a diverse team, manage budgets, monitor performance, and uphold safety and sanitation standards while delivering best-in-class customer experiences for our local community. This role requires weekend/holiday availability and a proven track record in retail leadership.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree or equivalent years of work experience preferred.
• Strong communication and leadership skills with a track record of success.

Responsibilities

• Oversee daily operations of Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation, safety and regulatory compliance.
• Recruit, hire and orient new staff while maintaining a high talent level.
• Develop staff, monitor performance, and support professional growth.
• Foster diversity and inclusion and engage associates in a positive work environment.
• Manage labor relations and address employee issues promptly.
• Drive customer service excellence and ensure a well-stocked, fresh product offering.
• Monitor key metrics, identify process improvements, and manage departmental budgets.

Skills

Leadership experience

Customer service leadership

Retail operations

Budget management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Dartmouth, MA is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, ensuring top service and profitability.

You will recruit, train, and develop a diverse team, manage budgets, monitor performance, and uphold safety and sanitation standards while delivering best-in-class customer experiences for our local community. This role requires weekend/holiday availability and a proven track record in retail leadership.