Customer Experience & Operations Lead

Fairmount Door Corp; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Fairmount Door Corp in Indianapolis, IN is seeking a highly organized Customer Service & Operations Manager to join our team. This role connects customers, field service technicians, installers, the sales team, and management to keep operations running smoothly.

The ideal candidate communicates exceptionally well, enjoys helping people, can juggle multiple priorities, and takes ownership of getting things done. Experience with ServiceTitan is a plus.

Qualifications

• Excellent communication skills and a customer-focused mindset.
• Ability to multitask and manage priorities.
• Takes ownership of completing tasks and driving results.

Responsibilities

• Oversee customer service and office coordination.
• Schedule work and coordinate technician routing.
• Coordinate with installers, sales team, and management.
• Support project management activities and ensure timely execution.

Job description

Fairmount Door Corp in Indianapolis, IN is seeking a highly organized Customer Service & Operations Manager to join our team. This role connects customers, field service technicians, installers, the sales team, and management to keep operations running smoothly.

The ideal candidate communicates exceptionally well, enjoys helping people, can juggle multiple priorities, and takes ownership of getting things done. Experience with ServiceTitan is a plus.