Customer Service and Operations Manager

Fairmount Door Corp; Indianapolis (IN); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Fairmount Door Corp in Indianapolis, IN is seeking a highly organized Customer Service & Operations Manager to join our team. This role connects customers, field service technicians, installers, the sales team, and management to keep operations running smoothly.

The ideal candidate communicates exceptionally well, enjoys helping people, can juggle multiple priorities, and takes ownership of getting things done. Experience with ServiceTitan is a plus.

Competenze

• Excellent communication skills and a customer-focused mindset.
• Ability to multitask and manage priorities.
• Takes ownership of completing tasks and driving results.

Mansioni

• Oversee customer service and office coordination.
• Schedule work and coordinate technician routing.
• Coordinate with installers, sales team, and management.
• Support project management activities and ensure timely execution.

Descrizione del lavoro

Fairmount Door is looking for a highly organized, positive, and dependable Customer Service & Operations Manager to join our team.

This position will play a key role in the day-to-day operation of our office and will serve as an important connection between our customers, field service technicians, installers, sales team, and management.

The ideal candidate is someone who communicates exceptionally well, enjoys helping people, can manage multiple priorities at once, and takes ownership of getting things done.

This position will be heavily involved in customer service, scheduling, technician routing, office coordination, and project management.Experience with ServiceTitan is a plus.