Customer Experience & Operations Coordinator

Budget Blinds of Norfolk/Oceanfront/Suffolk/VA Beach/Chesapeake; Williamsburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Budget Blinds is seeking an Operations Team Member for our Williamsburg office to support customers, sales, and installation teams. You will coordinate communications, schedules, and project updates to ensure a smooth customer experience.

The role requires strong organization, clear written and verbal communication, and a proactive approach to problem solving. Join a collaborative team dedicated to exceptional service and continuous improvement, with a positive attitude and growth mindset.

Qualifications

• Passion for delivering exceptional customer service.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Confident and professional when handling customer questions and concerns.
• High emotional intelligence, empathy, and problem-solving ability.
• Strong attention to detail and follow-through.
• Ability to work independently while contributing to a team environment.
• Proficiency with common business software, including email, scheduling platforms, and Microsoft Office applications.

Responsibilities

• Answer incoming calls promptly, professionally, and with a customer-first mindset.
• Respond to customer inquiries
• Contact new leads and schedule consultations.
• Schedule and coordinate appointments for both the sales and installation teams.
• Update customers throughout the project lifecycle to ensure a smooth experience.
• Maintain accurate customer records and notes within company software systems.
• Monitor lead activity and ensure timely follow-up.
• Assist with order tracking, customer updates, and issue resolution.
• Support warehouse and operations processes as needed.
• Participate in special projects and process improvement initiatives.
• Work closely with sales, installation, and leadership teams to ensure operational excellence.
• Identify opportunities to improve efficiency and customer satisfaction.
• Contribute positively to team culture and company goals.

Skills

Customer service

Organizational skills

Multitasking

Verbal and written communication

Emotional intelligence

Attention to detail

Independent worker

Tools

Microsoft Office

Scheduling platforms

Email/client software

Job description

Budget Blinds is seeking an Operations Team Member for our Williamsburg office to support customers, sales, and installation teams. You will coordinate communications, schedules, and project updates to ensure a smooth customer experience.

The role requires strong organization, clear written and verbal communication, and a proactive approach to problem solving. Join a collaborative team dedicated to exceptional service and continuous improvement, with a positive attitude and growth mindset.