Operations & Scheduling Specialist

Budget Blinds, LLC; Williamsburg (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Budget Blinds, LLC — Williamsburg Office is seeking an Operations Team Member to support customers, sales, and installation teams by coordinating communications and scheduling. This role emphasizes delivering exceptional service in a fast-paced environment, with a focus on organization, problem solving, and cross-team collaboration.

Responsibilities include handling calls, updating records, tracking orders, and assisting in process improvements.

Qualifications

• Passion for delivering exceptional customer service.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Confident and professional when handling customer questions and concerns.
• High emotional intelligence, empathy, and problem-solving ability.
• Strong attention to detail and follow-through.
• Ability to work independently while contributing to a team environment.
• Proficiency with common business software, including email, scheduling platforms, and Microsoft Office applications.

Responsibilities

• Answer incoming calls promptly and professionally with a customer-first mindset.
• Respond to customer inquiries and follow up as needed.
• Contact new leads and schedule consultations; coordinate appointments for sales and installation teams.
• Update customers throughout the project lifecycle to ensure a smooth experience.
• Maintain accurate customer records and notes in company software.
• Monitor lead activity and ensure timely follow-up and updates.
• Assist with order tracking, customer updates, and issue resolution.
• Support warehouse and operations processes as needed; participate in process improvement initiatives.
• Collaborate with sales, installation, and leadership teams to ensure operational excellence.

Skills

Customer service

Organization

Communication

Problem solving

Teamwork

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Budget Blinds, LLC — Williamsburg Office is seeking an Operations Team Member to support customers, sales, and installation teams by coordinating communications and scheduling. This role emphasizes delivering exceptional service in a fast-paced environment, with a focus on organization, problem solving, and cross-team collaboration.

Responsibilities include handling calls, updating records, tracking orders, and assisting in process improvements.