Customer Service Representative / Account Support

Express Employment Professionals - Cincinnati East; Sacramento (CA); On-site; USD 43,841,000 - 59,314,000; Full time

Job summary

Express Employment Professionals in Sacramento, CA seeks an Office Administrator to support daily operations, customer service, and account management. You will interact with current and past clients to manage orders and ensure accounts are properly overseen.

This role is ideal for someone who enjoys client contact, administrative work, and supporting sales or account teams. It is a full-time position with a standard Monday–Friday schedule.

Qualifications

• Experience in office administration, customer service, or account support.
• Strong phone and written communication skills.
• Organized with keen attention to detail.
• Comfortable making outbound calls to clients.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Provide administrative and customer service support to the office and sales team
• Call and follow up with current and past clients regarding orders, account status, and services
• Assist with account management and maintaining customer relationships
• Help respond to customer service inquiries and resolve issues
• Follow up on open invoices and outstanding balances
• Track order status and communicate updates to clients
• Maintain accurate customer records and account information
• Coordinate with internal teams to ensure customer needs are met

Skills

Phone communication

Customer service

Office administration

Attention to detail

Multitasking

Microsoft Office

Tools

Outlook

Excel

Word

Job description

Job Title:Office Administrator – Customer Service & Account Support

Location:Sacramento, CA

Schedule:Full-Time | Monday–Friday

Pay:$18.00/hour

Position Overview:

We are seeking a reliable and organizedOffice Administratorto support daily operations, customer service, and account management activities. This role will interact with both current and previous clients to maintain strong relationships, assist with order updates, and help ensure accounts are properly managed.

This position is ideal for someone who enjoyscustomer interaction, administrative work, and supporting sales or account management teams.

Key Responsibilities:

• Provide administrative and customer service support to the office and sales team
• Call and follow up withcurrent and past clientsregarding orders, account status, and services
• Assist withaccount management and maintaining customer relationships
• Help respond to customer service inquiries and resolve issues
• Follow up onopen invoices and outstanding balances
• Track order status and communicate updates to clients
• Maintain accurate customer records and account information
• Coordinate with internal teams to ensure customer needs are met

Qualifications:

• Previous experience inoffice administration, customer service, or account support
• Strong phone and communication skills
• Organized with strong attention to detail
• Comfortable making outbound calls to clients
• Basic Microsoft Office skills (Outlook, Excel, Word)
• Ability to multitask and work in a fast-paced office environment